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Richmond City Hall and City Hall Annex Lobbies Are Closing Effective March 20, 2020 Until Further Notice

Post Date:03/19/2020 3:00 PM

Lobby Closing:

For the safety of our employees, residents, and customers, the City of Richmond is closing the lobby doors effective March 20, 2020. Representatives from the City will be available to assist you by telephone.

If you need to make a payment for Utility Bills or for the Municipal Court you are encouraged to use our online payment system. The City has removed the fee charged by our third party to help make this process easy for you. Please visit our website at, to setup your online payments.  If you prefer to pay by phone, please call our automated system at 866-219-5799.

If you need help getting setup with online payments or have questions about how you can pay your bill please call Customer Service at 281-342-5456, option 2. In addition to online payments the City will continue to offer payments made via the drop box located outside of the facilities and through the mail. We encourage you to pay with a money order.

For permits please contact the Building Department at 281-232-6871.


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