Location and Hours

City of Richmond, City Hall
402 Morton Street
Richmond, TX 77469
Google Map

Phone: (281) 342-5456
Fax: (281) 232-8626
Monday - Friday 7:30 a.m. - 5:00p.m.

Payment Methods
We accept the following payment methods: Cash, Check, Money Order, Visa, MasterCard, or Bank Draft. Utility payments may also be made online using our online bill pay service.

After Hours Payment
After Hours payments may be dropped off at the dropbox located at City Hall.

Mission Statement
The mission of the Customer Service Department is to provide accurate and timely reading of water meters for use in billing customers, to provide excellent service to our customers, and to provide the preparation of accurate and timely billings and collections of utilities customer accounts

The Customer Service Department is responsible for the billing and collection of water, wastewater, solid waste and sales tax on solid waste and other miscellaneous charges for services provided by the City. Also for the handling of customer inquiries, processing customer requested service connections, disconnections, and transfers. Customer Service is responsible for the collection of current and delinquent accounts and monthly meter reading of water meters to process utility billings, and to respond to citizen complaints concerning utility billing or water flow problems as well as following up on service requests and dispatch of work orders to the Meter Department.

Notice:
The City of Richmond is now accepting MasterCard and Visa credit cards for water payments. Please note that a 3% convenience fee will be added for use of this payment option. For more information, click on the link below to view the credit card fee notice.

Credit Card Fee Notice

Automatic Bank Draft Authorization Form - Download

Automatic Bank Draft Cancellation Form - Download

 Water, Sewer & Garbage Rate Ordinance 2016-4

Notice of Increase to Surface Water Rates - 10-01-2017

Surface Water Fee Ordinance 2017-28

 

The City of Richmond does not provide any utility or garbage services to the following areas:

Aliana
Bridlewood
Fieldstone
Lakes of Bella Terra
Long Meadow Farms
Mission Bend
Pecan Grove
Rose Ranch
Sunrise Meadows
Tara Colony
Twin Oaks
Waterside Estates
Westheimer Lakes and Westheimer Area

Please do not call the City of Richmond. Call your Homeowner’s Association (HOA) for information regarding their contact names and telephone numbers for providers of services to the subdivisions that they manage or ask your Realtor.

Click here to view a map of Fort Bend County M.U.D.s to see what M.U.D. you live in.

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