Location and Hours
City of Richmond, City Hall
402 Morton Street
Richmond, TX 77469
Phone: (281) 342-5456
Fax: (281) 232-8626
Monday - Friday 7:30 a.m. - 5:00p.m.
We accept the following payment methods: Cash, Check, Money Order, Visa, MasterCard, or Bank Draft. Utility payments may also be made online using our online bill pay service or the Pay by Phone service that is now available 24 hours a day by dialing 281-342-5456 and selecting option #1 during business hours.
After Hours Payment
After Hours payments may be dropped off at the drop box located at City Hall or by utilizing the Pay by Phone service. Dial 281-342-5456 and select option #2 to access or make payments to your account after hours.
The mission of the Customer Service Department is to provide accurate and timely reading of water meters for use in billing customers, to provide excellent service to our customers, and to provide the preparation of accurate and timely billings and collections of utilities customer accounts
The Customer Service Department is responsible for the billing and collection of water, wastewater, solid waste and sales tax on solid waste and other miscellaneous charges for services provided by the City. Also responsible for the handling of customer inquiries, processing customer requested service connections, disconnections, and transfers. Customer Service is responsible for the collection of current and delinquent accounts and monthly meter reading of water meters to process utility billings, and to respond to citizen complaints concerning utility billing or water flow problems as well as following up on service requests and dispatch of work orders to the Meter Department.
The City of Richmond accepts MasterCard and Visa credit cards for water payments. Please note that a 3% convenience fee will be added for use of this payment option. For more information, click on the link below to view the credit card fee notice. A convenience fee of $1.25 will be added to payments made utilizing the online or the Pay by Phone method.
The City of Richmond does not provide any utility or garbage services to the following areas:
Aliana Bella Terra Big Oaks
Bonbrook Plantation Bridlewood Canyon Gate
Club Estates Creekside Ranch Fairpark Village
Fieldstone Grand Meadows Grand Mission
Grand Ridge Crossing Harvest Green Kingdom Heights
Lakemont Long Meadow Farms Lost Creek
McCrary Meadows Mission Bend Pecan Grove
Rio Vista Riverwood Rose Ranch
Summer Field Sunrise Meadows Sunset Crossing
Tara Plantation The Meadows Twin Oaks
Walnut Creek Waterside Estates Waterview Estates
Westheimer Lakes Westpark Lakes
Please click here for information regarding the contact names and telephone numbers for the providers of services to the subdivisions listed above. You may also contact your Homeowner's Association (HOA) or your realtor for more information.