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Utility Billing/Customer Service Supervisor

  • Type:Full Time
  • Salary/Pay Rate:(G-9) $20.74 - $29.04 D.O.Q.
  • Posted Date:11/03/2017

JOB SUMMARY: The Utility Billing/Customer Service Supervisor is charged with projecting a positive and up-to-date image for the City of Richmond.  Continually seeks ways to improve the efficiency of internal operations and customer interaction utilizing technology, the City’s website and social media.  The Supervisor will also manage, direct, assign, assist and review daily operations of the Customer Service Department.  This position is also responsible for the timely and accurate billing of all utility customers on a monthly basis.  The Supervisor manages customer questions, complaints, and billing inquires with the highest degree of courtesy, accuracy and professionalism. 

Please refer to Full Job Description  Click Here

QUALIFICATIONS: Must possess a high school diploma or GED; College degree or hours in Business Administration or a related field preferred; Spanish speaking preferred; Minimum of (4) four years supervisory experience; Minimum of six (6) years experience in a customer service function providing services and/or information to customers, which involved cash collecting, general bookkeeping, auditing accounts and reconciling reports; Experience with Tyler Technologies/Incode software a plus.

Hours: 8:00 am to 5:00 pm

Position: Non-Exempt

Qualified applicants should complete a City of Richmond job application which may be obtained at Richmond City Hall, 402 Morton St., Richmond, TX or by downloading from Completed application and resume are to be returned to Human Resources at City Hall, or via email to




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